QNAP

Connecting to IDrive^® e2 with HBS 3

1. Go to the QNAP AppCenter. Install and launch the HBS 3 - Hybrid Backup Sync application.
2. Click in the left-side menu bar, then click Back Up Now.
   
3. Click New backup job.
   
4. Select the source folder from QNAP file storage and click Next.
   
5. In the destination storage configuration, click the Amazon S3 & S3 Compatible radio button and click Add New Account.
   
6. Enter your IDrive^® e2 credentials as mentioned below.
   1. Enter a Name for the destination account.
   2. Click the dropdown and select S3 Compatible as the Service provider.
   3. Enter your IDrive^® e2 S3 Endpoint as the Server address.
   4. Click the dropdown and select V4 as the Signature version.
   5. Enter your IDrive^® e2 Region as Region.
   6. Enter your IDrive^® e2 Access Key as Access key.
   7. Enter your IDrive^® e2 Secret Key as Secret key.
      
   8. Select the Use specific bucket checkbox.
   9. Enter your IDrive^® e2 bucket name as Bucket name.
   10. Select the Use SSL connection checkbox.
   11. Click Create to add the storage space.
       
7. Select the newly added account from the list and click Select.
   
8. Select the bucket as the destination folder and click OK.
   
9. Enter a Job Name and click Next.
   
10. Set the backup job schedule as required, then click Next.
    
11. Select the Enable Version Management checkbox and update settings as required, then click Next.
    
12. Select the Enable filters and Exclude hidden files and folders checkbox as required, then click Next.
    
13. Verify the backup job summary and click Create.
    
14. To start the job, click Back Up Now.
    
    
    Note: The issue with signature version V4 has been fixed in QNAP HBS-3 26.4.3.647. Please download & install HBS-3 26.4.3.647 or later in NAS apps center: https://download.qnap.com/QPKG/HybridBackup_26.4.3.647_arm_64.zip

Connecting to IDrive^® e2 with HybridMount

1. Go to QNAP App center and install HybridMount.
2. Launch the HybridMount application.
   
3. Click Create Remote Mount and click Create File Cloud Gateway.
   
4. Select S3 Compatible from Cloud service drop-down, input the access keys and endpoints, then click Next.
   
5. Create a cache space: Select the pool, specify the volume capacity and click Create.
   
6. Once the HybridMount file cloud gateway is created, you can manage your data on IDrive^® e2 from QTS File Station or using your computer after mounting the NAS as a network drive.
   

Note: If you receive an error while configuring S3 Compatible storage in QNAP HBS 3, specify the server address in the format <endpoint>:443 (for example, s3.us-east-1.idrivee2.com:443). This is currently required due to a known issue in QNAP HBS 3, which requires the HTTPS port (443) to be explicitly specified. Due to this issue, using Signature Version 4 (v4) may result in an "Authentication error. Cannot connect to cloud service."
As a temporary workaround, configure the connection using Signature Version 2 (v2). If the issue persists, verify the same IDrive E2 credentials using another S3-compatible client (such as AWS CLI or S3 Browser). If the credentials work successfully, please contact QNAP Support for further assistance with the Signature Version 4 compatibility issue.

Note: Data restoration is handled by your specific backup solution provider and is affected by multiple variables that are unique to your environment. For application-related enquiries/support, it is strongly recommended you seek guidance from the technical team of your backup solution provider.